FAQs

Amytouch FAQs

Ordering and Payment

  • What payment methods do you accept? We accept Visa, Mastercard, American Express,Discover, Maestro
  • Is my payment information secure? Yes, we use secure payment processors to handle all transactions. Your sensitive payment information is encrypted and protected.
  • Do you offer any promotions or discounts? Yes! We may offer free shipping promotions or other discounts from time to time. Check our website and sign up for our email newsletter to stay updated!

Shipping

  • Where do you ship? We currently ship exclusively within the United States.
  • What are your shipping options and costs? We offer Standard Shipping (3-8 business days). Shipping is $5 for orders under $30 and free for orders over $30.
  • How long does it take to process my order? Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the following business day.
  • Can I track my order? Yes, you’ll receive a shipping confirmation email with tracking information once your order has shipped.

Returns and Refunds

  • What is your return policy? We offer a 30-day return policy. Items must be returned in their original, unused, and unworn condition with all tags attached. See our full Return & Refund policy for more details.
  • How do I initiate a return? Contact us at [email address removed] or call +1 9144364648 to request a return. We’ll provide you with a prepaid return shipping label.
  • How long does it take to process a refund? Refunds are typically processed within 5 business days of receiving your returned item.

Account and Website

  • Do I need to create an account to place an order? No, you can place an order as a guest. However, creating an account allows you to save your information and track your order history.
  • How do I reset my password? Click on “Forgot Password” on the login page and follow the instructions.
  • How can I update my account information? Log in to your account and go to the “My Account” section to update your information.

General

  • How can I contact customer support? You can contact us by email at support@amytouch.com, phone at +1 9144364648 (Mon-Fri, 9AM-5PM EST), or through our website’s contact form.
  • Where is Amytouch located? Our address is 321 Upland Dr. PMB 11917, Houston, Texas, 77043 USA

We hope this helps! Let us know if you have any other questions.